Eligibility for Refunds:
If you encounter any defects with your purchased item, you may request a refund within 7 days of receiving the product. Please ensure that you inspect your item as soon as it arrives to verify its condition.
How to Request a Refund:
To begin the refund process, you must email us a clear video that shows the defective product and its malfunction. Your video should demonstrate the defect comprehensively, capturing different angles and the affected functionality of the product. Please send your video to [your email address]. Include your order number, purchase date, and any other relevant details in your email to expedite the process.
Verification Process:
Upon receiving your video, our customer service team will review the evidence of the defect. We may contact you for further information or additional footage if necessary. This verification step is crucial to confirm the defect and ensure it qualifies for a refund.
Processing Your Refund:
Once your claim is validated, we will initiate the refund to your original method of payment within 5-7 business days. You will receive an email confirmation once your refund has been processed.
Additional Information:
Refunds are only available for items that are defective upon arrival. Issues due to misuse, unauthorized modifications, or accidental damage are not covered under our refund policy. For assistance with any other return concerns, please contact our customer support team.
For any questions or further assistance, please reach out to our customer support. We are here to help ensure your satisfaction with your purchases.